For over 30 years, National Systems has been offering Call Center services. We provide fast,
easy-to-use solutions that drastically cut down agent training and talk times.
Phone Ordering Solutions
TMSCC™ allows supervisors to handle customer concerns. The complaint reasons and resolutions are configurable by store. Agents are able to issue real-time credits on orders that are due right away or issue future credits that will automatically apply to the customer’s next order.
- Interface can be used in a call center or with at-home agents
- Automated scripts make it easy to promote new deals & specials
- CSR training, tracking & reporting
- Manager interface for complaints & other exceptions